:root{--ink:#222426;--muted:#697984;--accent:#990f5d;--dark:#431031;--teal:#40999a;--line:#dce5eb;--blue:#f4f8f9;--soft:#edf5f7}*{box-sizing:border-box}body{margin:0;color:var(--ink);background:#fff;font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}h1,h2,h3,p{overflow-wrap:anywhere}h1{font-size:27px;line-height:1.2;color:var(--accent);letter-spacing:-.6px;margin:4px 0 26px}h2{font-size:19px;color:var(--dark);margin:28px 0 16px}h3{font-size:16px;color:var(--dark);margin:0 0 14px}p{margin:6px 0 14px}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}button,.button{font:inherit;display:inline-block;cursor:pointer;background:var(--accent);border:1px solid var(--accent);border-radius:8px;color:#fff;font-weight:650;padding:11px 16px;text-decoration:none}button:hover,.button:hover{background:var(--dark);color:white;text-decoration:none}button:disabled{opacity:.5;cursor:default}.secondary{background:white;color:var(--accent)}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,summary:focus-visible{outline:3px solid var(--teal);outline-offset:3px}label{display:block;font-weight:650;margin:14px 0 6px}input,select,textarea{font:inherit;width:100%;padding:11px 12px;border:1px solid #cfdae2;border-radius:9px;background:white;color:var(--ink)}textarea{min-height:110px;resize:vertical}input[type=checkbox],input[type=radio]{width:19px;height:19px;accent-color:var(--accent);vertical-align:middle;margin-right:6px}input[type=hidden]{display:none}fieldset{border:1px solid var(--line);border-radius:10px;margin:18px 0}legend{font-weight:650}small,.muted,.helptext{color:var(--muted);font-size:12px}.error,.errorlist{color:#b42318}.errorlist{padding-left:20px}.success{color:#147660;font-weight:650}.card{border:1px solid var(--line);border-radius:12px;padding:20px;margin:14px 0 22px;background:white;box-shadow:0 2px 4px #20324903}.soft{background:var(--blue)}details{border:1px solid var(--line);border-radius:11px;background:white;padding:14px 18px;margin:12px 0;transition:background .15s}summary{cursor:pointer;font-weight:650;list-style:none;padding:5px 0}summary::-webkit-details-marker{display:none}summary:before{content:'▶';font-size:11px;color:var(--accent);display:inline-block;width:22px}details[open]{background:var(--blue);border-color:#cddfe4}details[open]>summary{border-bottom:1px solid #dbe7eb;padding-bottom:14px;margin-bottom:18px}details[open]>summary:before{content:'▼'}details details{background:white}table{width:100%;border-collapse:collapse;text-align:left;font-size:13px}th{font-size:11px;letter-spacing:.7px;text-transform:uppercase;color:var(--muted);background:#f8fafb}td,th{padding:14px 16px;border-bottom:1px solid var(--line);vertical-align:middle}tbody tr:last-child td{border:0}.table-scroll{border:1px solid var(--line);border-radius:10px;overflow:auto;background:white}.provider-scroll{max-height:260px;overflow-y:scroll;scrollbar-gutter:stable;scrollbar-color:#9eb6bf #edf2f5}.provider-scroll th{position:sticky;top:0;z-index:1}tr.selected{background:#eef7f8}.toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin:16px 0}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.form-grid .wide{grid-column:1/-1}.form-grid p{margin-top:0}.app-header{min-height:52px;padding:15px 30px 15px 268px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:20px;color:var(--dark);font-size:13px;font-weight:650}.session-controls{display:flex;gap:12px;align-items:center}.session-controls form{margin:0}.session-controls button{font-size:12px;padding:5px 10px}.layout{display:grid;grid-template-columns:235px minmax(0,1fr);min-height:calc(100vh - 53px)}.sidebar{padding:26px 15px;border-right:1px solid var(--line);background:white;height:calc(100vh - 53px);position:sticky;top:0;overflow:auto}.brand{display:block;margin:0 10px 24px}.brand img{width:100%;max-width:190px;height:auto}.brand-caption{display:block;font-size:10px;letter-spacing:1.5px;color:var(--muted);margin-top:12px;font-weight:650}.side-caption{font-size:10px;letter-spacing:1.4px;text-transform:uppercase;color:#8797a2;font-weight:700;padding:0 12px;margin:18px 0 12px}.sidebar nav{display:grid;gap:5px}.sidebar nav a{color:#526775;padding:11px 12px;border-radius:8px;font-size:13px;font-weight:600}.sidebar nav a:hover{background:#f4f6f8;text-decoration:none}.sidebar nav a.active{background:#f8edf3;color:var(--accent);box-shadow:inset 3px 0 var(--accent)}.side-separator,.back-home{border-top:1px solid var(--line);margin-top:22px;padding-top:20px}.back-home{display:block;color:var(--muted);font-weight:600;padding-left:12px}.side-foot{border-top:1px solid var(--line);margin-top:24px;padding:18px 12px;color:#82939f;font-size:11px}.main{min-width:0;padding:32px 38px 60px;max-width:1700px;width:100%}.notice{padding:12px 16px;border:1px solid #d4e4e8;background:#f0f7f8;border-radius:9px;margin-bottom:18px}.badge{display:inline-block;border-radius:20px;background:#edf5f6;color:#235d62;font-size:12px;padding:4px 10px}.test-notice{margin-top:34px;padding-top:20px;border-top:1px solid var(--line);color:var(--muted);font-size:12px}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px}.metric{padding:20px;border:1px solid var(--line);border-radius:12px}.metric span{display:block;color:var(--muted);font-size:13px}.metric strong{display:block;color:var(--dark);font-size:32px;margin:14px 0 9px;line-height:1.2}.metric.revenue{border-top:3px solid var(--teal)}.attention{padding:4px 20px}.queue-row{display:flex;gap:14px;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line);padding:16px 0;color:var(--ink)}.queue-row:last-child{border:0}.queue-row strong{font-size:14px}.queue-row small{font-size:12px;margin-left:12px;color:var(--muted);font-weight:400}.queue-row .count{font:650 16px/1.4 inherit;flex-shrink:0}.home-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.home-grid .card{display:flex;flex-direction:column;align-items:start}.home-grid p{flex:1;color:var(--muted)}.lead-brief{font-weight:650;color:#235d62;margin:0}.lead-actions{margin-top:12px;margin-bottom:26px}.missing{border:2px solid #c53030;background:#fffafa}.missing-note{display:block;color:#b42318;font-size:12px}.transcript{max-height:380px;overflow:auto;white-space:pre-wrap}.transcript p{padding:10px 0;border-bottom:1px solid var(--line)}.chat-layout{display:grid;grid-template-columns:minmax(200px,.75fr) minmax(0,1.25fr);gap:30px;align-items:start}.chat-hero h2{font-size:clamp(30px,3.4vw,46px);line-height:1.1;color:var(--accent);max-width:400px;margin-top:26px;letter-spacing:-1px}.chat-hero p{font-size:17px;color:var(--muted);max-width:360px}.chat-shell{background:var(--blue);border:1px solid #d5e1e4;border-radius:13px;padding:14px}.chat-welcome{background:white;padding:18px 18px 4px;border-radius:10px 10px 0 0}.chat-welcome h3{font-size:19px}.chat-welcome p{color:var(--accent)}#chat-log{background:white;min-height:160px;max-height:440px;overflow:auto;padding:5px 16px 14px;scrollbar-gutter:stable}.chat-message{max-width:90%;background:white;border:1px solid var(--line);border-radius:12px;padding:12px 15px;margin:12px 0;white-space:pre-wrap;overflow-wrap:anywhere}.chat-message.user{margin-left:auto;background:#f8edf3;border-color:#ead5e1}.chat-message small{display:block;font-size:11px;margin-bottom:4px}.chat-options{background:white;display:flex;flex-wrap:wrap;gap:8px;padding:4px 16px 18px}.chat-options button{border-radius:24px;font-size:12px;padding:8px 12px}.chat-compose{padding:15px;background:white;border-top:1px solid var(--line);border-radius:0 0 10px 10px}.chat-compose label{margin:0 0 8px}.compose-row{display:flex;gap:10px;align-items:end}.compose-row textarea{min-height:75px}.compose-row button{flex-shrink:0}.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}[hidden]{display:none!important}@media(max-width:1150px){.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.chat-layout{grid-template-columns:1fr}.chat-hero{display:none}.main{padding:26px}.queue-row small{display:block;margin:4px 0 0}}@media(max-width:750px){.app-header{padding:12px 16px}.layout{display:block}.sidebar{position:relative;top:0;height:auto;padding:12px;border-right:0;border-bottom:1px solid var(--line)}.brand{max-width:145px;margin:8px 5px 15px}.sidebar nav{display:flex;overflow-x:auto;white-space:nowrap;gap:5px}.sidebar nav a{font-size:12px;padding:9px 11px}.side-caption,.side-foot{display:none}.back-home{margin:12px 0 0;padding:12px 10px 0}.main{padding:24px 16px}.home-grid,.form-grid{grid-template-columns:1fr}.table-scroll table{min-width:650px}.metrics{gap:10px}.metric{padding:14px}.metric strong{font-size:27px}.compose-row{display:block}.compose-row button{margin-top:10px}h1{font-size:24px}}

/* Request sections have their own frames; section headings sit between them. */
.request-entry,.request-entry[open]{padding:0;border:0;background:transparent}
.request-entry>summary{padding:18px;border:1px solid var(--line);border-radius:11px;background:white}
.request-entry[open]>summary{padding:18px;border:1px solid #cddfe4;margin-bottom:20px;background:var(--blue)}
.request-entry>.request-review{margin-top:0;margin-bottom:0}
.request-entry>.request-section-heading{margin:32px 0 14px}

.provider-info{display:grid;grid-template-columns:1fr 1fr;gap:16px 24px;margin:0}.provider-info .wide{grid-column:1/-1}.provider-info dt{font-weight:650}.provider-info dd{margin:4px 0 0;white-space:normal;overflow-wrap:anywhere}.provider-logo{max-width:180px;max-height:100px;object-fit:contain;margin:0 0 20px}.required-note{display:block;font-size:11px;color:var(--muted);margin-bottom:5px}.provider-form input[type=file]{padding:10px}.provider-form label{margin-top:6px}.provider-form small{display:block;margin-top:6px}@media(max-width:750px){.provider-info{grid-template-columns:1fr}}